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Terms of Use
Last update: 01/12/2025
Introduction:
These Terms of Use (“Terms”) govern the access and use of the applications, websites, content, and services (“Services”) provided by DoctorVoice Technology, an IT and telecommunications company specializing in data centers, for doctors in Egypt.
Please read these Terms carefully before accessing or using the Services.
These Terms constitute a legally binding agreement between DoctorVoice Technology (“DoctorVoice” or “DoctorVoice App” or “we”or a neutral technical intermediary) and you as a doctor using the platform (“User” or “you” or “your” or “Doctor” or “Service Provider”).
By accessing and using the Services, you agree to comply with these Terms, thereby forming a contractual relationship between you and DoctorVoice Technology. If you do not agree to these Terms, you may not access or use the Services.
DoctorVoice may modify these Terms from time to time. Any modifications will become effective immediately upon being posted on the DoctorVoice website or app.
By continuing to use DoctorVoice’s Services after any amendments are posted, you agree to comply with the updated Terms.
DoctorVoice may, in compliance with applicable laws, terminate these Terms, suspend any of its Services, or restrict access to the Services or any part thereof at any time and for any reason.
Additional terms may apply to specific Services, such as policies related to specific events, activities, or promotional campaigns. These additional terms will be disclosed to you when applicable and will be considered part of these Terms. In the event of a conflict between these Terms and any supplementary terms, the supplementary terms shall prevail concerning the relevant Services.
DoctorVoice may amend the terms related to the Services from time to time. These modifications will take effect once published on the app or website. Continued use of the Services after these modifications signifies your acceptance of the updated Terms.
Declaration:
The Doctor declares that they comply with the provisions of Law No. 415 of 1954, as amended by Law No. 153 of 2019, concerning the practice of medicine, and adhere to Law No. 13 of 2025 concerning the regulation of medical liability and patient safety.
The Doctor employing the service ("Service Provider") declares that they are licensed to practice medicine in the Arab Republic of Egypt in accordance with Law No. 415 of 1954 and its amendments, and that they fully comply with the provisions of applicable Egyptian laws, and in particular:
• Law No. 13 of 2025 concerning the regulation of medical liability and patient safety.
• Law No. 151 of 2020 concerning the protection of personal data.
• All ethical charters and professional codes of conduct issued by the Egyptian Medical Syndicate and the Egyptian Health Council.
They further declare that they will perform their professional duties with the integrity, honesty, and accuracy required by the profession, and will provide the patient with the care necessary to maintain their well-being, in accordance with national and international standards of safe medical practice.
1. Our Services:
1.1 The Services (a neutral technical intermediary) enable users of DoctorVoice Technology's mobile applications, available as part of the Services (each referred to as the "Application"), to provide digital (remote) medical consultation and follow-up services, treatment plans (as digital prescriptions), and the ability to request X-rays, laboratory tests, and images of affected areas from patients after receiving audio recordings of health complaints and medical data submitted by patients (application users) in the form of a patient form. The patient can also attach images of affected areas, medical reports, X-rays, and laboratory tests, which are responded to in the form of voice messages as a remote medical consultation service. The Services are provided for your personal, non-commercial use and are not used in medical emergencies.
2. Registration Requirements:
2.1 The doctor must be registered with the Egyptian Medical Syndicate and hold a valid medical practice license.
2.2 The doctor must submit all required documents to verify their eligibility.
2.3 Submit a valid certificate confirming membership in the government insurance fund
2.4 DoctorVoice reserves the right to verify the accuracy of the provided information from the Doctor.
2.5 Any change that occurs in the legal licenses to practice the profession must be reported to the first party and work must cease. Failure to comply with this entails bearing full legal responsibility, civilly or criminally.
3. License:
3.1 Subject to compliance with these Terms, DoctorVoice Technology grants you a limited, non-exclusive, non-transferable, non-sub licensable, and revocable license to:
• Access and use the App on your personal device solely for the purpose of using the Services.
• Access and use the content, information, and related materials made available through the Services for personal, non-commercial use.
3.2 The service provider is prohibited from exceeding the limits of the license granted to him.
4. Intellectual Property:
4.1 All content published and available on the App or website is the property of DoctorVoice Technology and its creators. This includes, but is not limited to, images, texts, logos, documents, downloadable files, and any components forming the website and app.
4.2 You may not copy, reproduce, republish, upload, post, transmit, or distribute any materials from the App or website without written permission from DoctorVoice Technology.
4.3 Modifying any materials or using them for unauthorized purposes constitutes a violation of DoctorVoice Technology’s copyrights and intellectual property rights. Written permission is required for reproducing or distributing materials, including use on another website or network-connected device.
5. Use of the App:
5.1 Doctors must use the App exclusively for medical purposes and consultations.
5.2 Doctors must adhere to professional and ethical standards while providing consultations, in accordance with Law No. 150 of 2019.
5.3 The App must not be used for personal or clinic promotion or advertising.
5.4 Doctors must provide accurate and professional consultations based on the patient’s submitted information.
5.5 Sharing any misleading or illegal information is strictly prohibited.
6. Data Privacy:
6.1 Doctors must maintain the confidentiality of patients' health information and must not share it with any third party.
6.2 DoctorVoice is committed to securing patient data and protecting it from unauthorized access.
6.3 Doctors must comply with the Egyptian Personal Data Protection Law No. 151 of 2020.
7. Availability and Patient Communication:
1.7 Doctors will set their preferred times for availability to respond to medical consultations via the application.
2.7 Communication with the patient should be conducted solely through the application's designated tools to ensure the confidentiality of conversations.
3.7 With each incoming consultation or follow-up request, an initial AI report will be attached. This report will include a patient information template, symptoms, preliminary diagnosis, and treatment suggestions to help the physician quickly review the case before responding.
4.7 The doctor acknowledges that any reports or summaries generated by the AI systems within the application are for guidance purposes only and do not constitute a diagnosis or treatment recommendation. The doctor bears full responsibility for reviewing, verifying, disregarding, or accepting any AI output, which does not replace their independent professional judgment. The use of this tool is the physician's full responsibility in accordance with Article (5) of the Medical Liability Law.
5.7 Doctors must respond promptly to patient requests for consultations and follow-up appointments (audio health complaints). Physicians may ask patients for additional information about their condition, as well as request imaging of affected areas and/or order X-rays and laboratory tests to provide appropriate medical advice.
6.7 Doctors must respond quickly and comprehensively to patient consultation/follow-up requests and questions.
7.7 Communication with patients must always be clear and professional.
8.7 Once a doctor has marked a case as "available" through the application, they must respond to any incoming consultation within a maximum of 7 minutes.
9.7 If a follow-up request is received and the doctor is "unavailable," the follow-up request must be answered within a maximum of 3 days.
8. Fees and Payments:
1.8 Fees are collected through the payment methods available in the application, and the dues are transferred to the doctor’s account based on the following financial values within Egypt: 120 pounds for the specialist and 240 pounds for the consultant for each consultation or follow-up from users (patients) on a one-time payment system. Specific discounts are applied to the monthly subscription system for users. The consultation is conducted through a conversation via the exchange of voice messages between the doctor and the patient. After providing the consultation, the doctor himself closes the case or adds it as a follow-up according to his assessment of the medical condition.
2.8 Doctors must adhere to the established payment procedures and refrain from attempting to circumvent the application's financial system.
3.8 Payments, in full or in part, will be transferred monthly on the 5th of each month upon the physician's request to withdraw earnings through the application.
9. Reviews and Complaints:
9.1 Patients can rate doctors' services, and ratings will be displayed transparently on the App.
9.2 Doctors can submit complaints or suggestions for service improvement through designated support channels.
9.3 DoctorVoice reserves the right to review ratings and complaints and take appropriate action.
9.4 Doctor performance will be evaluated based on response time, response rate, and patient reviews.
10- Account Suspension and Termination
10.1 DoctorVoice reserves the right to suspend or terminate a doctor's account in the event of a violation of the usage policies or based on patient complaints.
10.2 A doctor may terminate their account upon prior notice to the application, provided that all outstanding dues are settled.
10.3 In case of suspension or termination, the doctor will be notified of the reasons and actions taken.
10.4 DoctorVoice may consider the following as violations of its usage policies and grounds for terminating the cooperation agreement with doctors or temporarily suspending the account:
• Providing inaccurate or misleading medical information: If a doctor provides incorrect or misleading medical information to patients, leading to misguidance or negatively impacting their medical decisions.
• Misuse of patient data: If a doctor misuses patient data, such as unauthorized access to personal information or using it in unlawful or unethical ways.
• Ignoring or mishandling patients: If a doctor repeatedly ignores patient inquiries or behaves unprofessionally or uncooperatively with patients.
• Violation of privacy and security: If a doctor fails to comply with data protection and patient privacy policies, such as not properly securing medical information or exposing it to risk.
• Unethical or inappropriate behavior: If a doctor acts unprofessionally or unethically with patients or members of the application team.
• Sharing account access with others, as only one individual is permitted to use the account.
• Persistently communicating outside the application without necessity.
• Impersonating another user on the platform.
• Uploading a profile picture that is not the doctor's own photo, including using images of public figures or the doctor’s clinic logo.
• Creating multiple accounts and using them for any reason.
• Arranging for fake or fraudulent reviews.
• Failure to comply with the internal guidelines or policies of the application, which are designed to provide a safe and effective environment for both patients and doctors.
11- Legal Responsibility
11.1 Doctors are obligated to comply with all applicable laws and regulations in Egypt while using the application.
11.2 Doctors are legally responsible for any consultations or information they provide to patients through the application and are obligated to refrain from providing misleading or inaccurate information.
11.3 Doctors must refrain from any unethical or unprofessional conduct that may negatively affect the reputation of the profession or the application.
11.4 Doctors must accurately assess cases and provide appropriate medical guidance based on the presented medical condition, bearing in mind that remote consultations may require in-person follow-up in most cases.
11.5 Doctors must deal responsibly with any medical error that may occur during consultations provided through the application.
11.6 Potential medical errors must be reported to the competent authorities, and appropriate corrective measures must be taken.
11.7 The doctor bears full responsibility for the interpretation of X-rays, laboratory tests, and medical reports.
11.8 The doctor bears full responsibility for prescriptions, their incorrect use, and any adverse effects. 9.11 The physician is responsible for compensating the patient for any losses, costs, fees, or expenses arising from the provision of incorrect medical information.
11.9 If the doctor deems the condition a medical emergency, they must immediately advise the patient to contact the Egyptian Ambulance Service at 123 or go to the nearest hospital.
11.11 The doctor is obligated not to send any treatment plan or digital prescription without first informing the patient and explaining the nature of their illness, its severity, and the potential medical complications that may result from the treatment. The doctor must also obtain the patient's consent before implementing the plan if the patient is of sound mind and legal capacity, or the consent of their guardian, custodian, or legal representative if they are legally incapacitated or partially incapacitated, or a relative up to the second degree (informed consent).
12.11 Doctor Voice Company has the right to seek recourse against the doctor for the full value of any actions, claims, losses, damages, liabilities, or expenses, including legal fees, that the company is obligated to pay as a result of the physician's use of the application's services or arising from the provision of incorrect medical information.
12- Compliance with Professional Ethics
12.1 Doctors must adhere to the highest standards of professional ethics while providing medical consultations.
12.2 Doctors are prohibited from publishing or providing any misleading or inaccurate information to patients.
12.3 Doctors must interact with patients with honesty and respect.
13- Policy Amendments
13.1 The application reserves the right to modify the terms of use from time to time. Doctors will be notified of any changes via email, in-app notifications, or SMS to the registered phone number.
13.2 Continued use of the services by the doctor after amendments implies their acceptance of the updated policies.
14- Governing Law
These terms are governed solely by the laws of the Arab Republic of Egypt and shall be interpreted accordingly. In the event of a dispute, an amicable resolution should be sought first. If no agreement is reached, the dispute shall be referred to the competent Egyptian courts.
15- Contact Information
If you have any questions or concerns regarding these terms or wish to report a violation, please contact us using the details below:
Email: doctor@doctorvoice.net
Phone: 01555191990
Privacy Policy
Last update: 01/12/2025
1. Introduction
Welcome to DoctorVoice. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our mobile applications. DoctorVoice Technology is committed to protecting the privacy of its users. By using our services, you consent to the collection and use of information in accordance with this policy. This policy applies to both our website and mobile applications.
2. Information We Collect
2.1 Device Information
When you access DoctorVoice, we automatically collect certain information about your device, such as:
• Browser type and version
• IP address
• Time zone
• Cookies installed on your device
• Interaction data with the website or app
We also collect data about individual web pages or doctors you view, the websites or search terms that referred you to DoctorVoice, and how you interact with our platform.
2.2 Personal Information
When you register on DoctorVoice, we collect the following personal data:
• Name
• Email address
• Mailing address
• Phone number
• Date of birth
• Gender
This data is used for account setup, communication, and personalized services.
2.3 Professional Information
To facilitate consultations and treatments, we collect professional data, including:
• Medical specialty and certifications
• Professional license number
• Copy of national ID
2.4 Payment Information for Doctors
Doctor payment information is securely processed through third-party payment processors.
3. How We Use Your Data
3.1 Service Provision
We use your personal and professional information to:
• Create user accounts and maintain professional records for doctors
• Facilitate consultations and medical follow-ups between doctors and patients
• Process payments for medical consultation services
• Provide customer support for doctors
3.2 Security and Fraud Prevention
We use certain data, such as IP addresses, to detect potential risks and prevent fraud. We also use analytics to improve the performance of DoctorVoice.
3.3 General Analysis and Research
Anonymized data may be used in research, statistical analyses, and studies to enhance healthcare services. No identifying information will be included in any reports or studies.
3.4 Marketing and Communication
With your consent, we may send you emails or text messages regarding features, promotions, or new services of interest. You can unsubscribe anytime via your account settings or by following the instructions in our emails or texts.
4. Protecting Your Information
4.1 Security Measures
We apply international security standards to protect your data. Regular vulnerability checks, web application firewalls, and SSL (Secure Sockets Layer) encryption are used for sensitive data.
4.2 Data Storage
Only authorized employees with specific roles can access personal and professional data, which is further encrypted to ensure maximum security in case of a data breach.
4.3 Third-Party Services
We work with trusted third-party services for data storage, payment processing, and service provision. These parties are contractually obligated to maintain the confidentiality and security of your data.
5. Data Retention
5.1 Retention Period
The criteria for determining the retention period of personal data include relevant legal retention periods. We retain your personal and professional data as long as necessary to provide our services and comply with legal obligations.
5.2 User Control
You can view, update, or request the deletion of your personal data anytime through your account settings. Upon account deletion, personal and professional data will be erased unless legal requirements mandate retention.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small files placed on your device to recognize your browser and track interactions with our website or mobile applications.
6.2 How We Use Cookies
We use cookies to:
• Enhance user experience
• Track site usage and analyze traffic
• Display personalized offers based on previous visits
6.3 User Control
You can manage cookies via your browser settings. Disabling cookies may affect some functionalities of our platform and applications.
7. No Disclosure to Third Parties
We do not sell or trade your personal information. We may share data with trusted third parties that assist in operating our services, but only under strict confidentiality agreements. We may also disclose data to comply with legal obligations or to protect user rights and safety.
8. Third-Party Links
Our website may include links to third-party sites with independent privacy policies. DoctorVoice Technology is not responsible for the privacy practices of these sites, and we encourage users to review their privacy policies.
9. Your Rights
9.1 Data Access and Portability
You have the right to request access to the personal data we hold about you and receive a structured, commonly used, and machine-readable copy.
9.2 Data Correction
You may request updates or corrections to inaccurate or incomplete personal data.
9.3 Right to Erasure
You may request the deletion of your personal data without undue delay. We will comply unless legal obligations require us to retain the data.
9.4 Right to Object
You can object to data processing, and we will cease processing unless we have compelling legitimate grounds or need to continue for legal claims.
9.5 Right to Withdraw Consent
You can withdraw consent to data collection at any time, but this may limit your ability to use certain platform features.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website or applications, and continued use of our services constitutes acceptance of the updated policy.
11. Children
11.1 We do not collect personal information from children under 18. If you are a parent or guardian and believe a child has provided us with personal data, please contact us.
11.2 We will delete any collected child data without parental consent as soon as possible.
12. Data Transparency
We are committed to transparency regarding data usage. You can review your personal data and how it is used by accessing your account settings.
13. User Rights in Case of a Data Breach
In the event of a data breach, we will notify you by email, through a notification on our apps, or by text message to your mobile phone registered with us within 72 hours of discovering the breach, in accordance with applicable laws.
14. Data Retention Policy
If you no longer use our services, we will delete your personal data in accordance with appropriate legal retention periods and business needs.
15. Complaints
If you have any complaints about how your data is processed, you can file a complaint via email: doctor@doctorvoice.net
16. Governing Law
These terms are governed solely by the laws of the Arab Republic of Egypt. Any disputes must first be resolved amicably; if no agreement is reached, they will be referred to the competent Egyptian courts.
17. Policy Updates
We encourage you to review this Privacy Policy regularly to stay informed of any changes.
18. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: doctor@doctorvoice.net
Phone: 0233365113
Address: 45 Mohamed El-Ghazaly Street, Dokki, Giza, Egypt
Terms of Use
Last update: 20/12/2025
Introduction:
These Terms of Use (“Terms”) govern the access and use of the applications, websites, content, and services (“Services”) provided by DoctorVoice Technology, an IT and telecommunications company specializing in data centers, for doctors in Egypt.
Please read these Terms carefully before accessing or using the Services.
These Terms constitute a legally binding agreement between DoctorVoice Technology (“DoctorVoice” or “DoctorVoice App” or “we”or a neutral technical intermediary) and you as a doctor using the platform (“User” or “you” or “your” or “Doctor” or “Service Provider”).
By accessing and using the Services, you agree to comply with these Terms, thereby forming a contractual relationship between you and DoctorVoice Technology. If you do not agree to these Terms, you may not access or use the Services.
DoctorVoice may modify these Terms from time to time. Any modifications will become effective immediately upon being posted on the DoctorVoice website or app.
By continuing to use DoctorVoice’s Services after any amendments are posted, you agree to comply with the updated Terms.
DoctorVoice may, in compliance with applicable laws, terminate these Terms, suspend any of its Services, or restrict access to the Services or any part thereof at any time and for any reason.
Additional terms may apply to specific Services, such as policies related to specific events, activities, or promotional campaigns. These additional terms will be disclosed to you when applicable and will be considered part of these Terms. In the event of a conflict between these Terms and any supplementary terms, the supplementary terms shall prevail concerning the relevant Services.
DoctorVoice may amend the terms related to the Services from time to time. These modifications will take effect once published on the app or website. Continued use of the Services after these modifications signifies your acceptance of the updated Terms.
Declaration:
The Doctor declares that they comply with the provisions of Law No. 415 of 1954, as amended by Law No. 153 of 2019, concerning the practice of medicine, and adhere to Law No. 13 of 2025 concerning the regulation of medical liability and patient safety.
The Doctor employing the service ("Service Provider") declares that they are licensed to practice medicine in the Arab Republic of Egypt in accordance with Law No. 415 of 1954 and its amendments, and that they fully comply with the provisions of applicable Egyptian laws, and in particular:
• Law No. 13 of 2025 concerning the regulation of medical liability and patient safety.
• Law No. 151 of 2020 concerning the protection of personal data.
• All ethical charters and professional codes of conduct issued by the Egyptian Medical Syndicate and the Egyptian Health Council.
They further declare that they will perform their professional duties with the integrity, honesty, and accuracy required by the profession, and will provide the patient with the care necessary to maintain their well-being, in accordance with national and international standards of safe medical practice.
1. Our Services:
1.1 The Services (a neutral technical intermediary) enable users of DoctorVoice Technology's mobile applications, available as part of the Services (each referred to as the "Application"), to provide digital (remote) medical consultation and follow-up services, treatment plans (as digital prescriptions), and the ability to request X-rays, laboratory tests, and images of affected areas from patients after receiving audio recordings of health complaints and medical data submitted by patients (application users) in the form of a patient form. The patient can also attach images of affected areas, medical reports, X-rays, and laboratory tests, which are responded to in the form of voice messages as a remote medical consultation service. The Services are provided for your personal, non-commercial use and are not used in medical emergencies.
2. Registration Requirements:
2.1 The doctor must be registered with the Egyptian Medical Syndicate and hold a valid medical practice license.
2.2 The doctor must submit all required documents to verify their eligibility.
2.3 Submit a valid certificate confirming membership in the government insurance fund
2.4 DoctorVoice reserves the right to verify the accuracy of the provided information from the Doctor.
2.5 Any change that occurs in the legal licenses to practice the profession must be reported to the first party and work must cease. Failure to comply with this entails bearing full legal responsibility, civilly or criminally.
3. License:
3.1 Subject to compliance with these Terms, DoctorVoice Technology grants you a limited, non-exclusive, non-transferable, non-sub licensable, and revocable license to:
• Access and use the App on your personal device solely for the purpose of using the Services.
• Access and use the content, information, and related materials made available through the Services for personal, non-commercial use.
3.2 The service provider is prohibited from exceeding the limits of the license granted to him.
4. Intellectual Property:
4.1 All content published and available on the App or website is the property of DoctorVoice Technology and its creators. This includes, but is not limited to, images, texts, logos, documents, downloadable files, and any components forming the website and app.
4.2 You may not copy, reproduce, republish, upload, post, transmit, or distribute any materials from the App or website without written permission from DoctorVoice Technology.
4.3 Modifying any materials or using them for unauthorized purposes constitutes a violation of DoctorVoice Technology’s copyrights and intellectual property rights. Written permission is required for reproducing or distributing materials, including use on another website or network-connected device.
5. Use of the App:
5.1 Doctors must use the App exclusively for medical purposes and consultations.
5.2 Doctors must adhere to professional and ethical standards while providing consultations, in accordance with Law No. 150 of 2019.
5.3 The App must not be used for clinic promotion or advertising.
5.4 Doctors must provide accurate and professional consultations based on the patient’s submitted information.
5.5 Sharing any misleading or illegal information is strictly prohibited.
6. Data Privacy:
6.1 Doctors must maintain the confidentiality of patients' health information and must not share it with any third party.
6.2 DoctorVoice is committed to securing patient data and protecting it from unauthorized access.
6.3 Doctors must comply with the Egyptian Personal Data Protection Law No. 151 of 2020.
7. Availability and Patient Communication:
1.7 Doctors will set their preferred times for availability to respond to medical consultations via the application.
2.7 Communication with the patient should be conducted solely through the application's designated tools to ensure the confidentiality of conversations.
3.7 With each incoming consultation or follow-up request, an initial AI report will be attached. This report will include a patient information template, symptoms, preliminary diagnosis, and treatment suggestions to help the physician quickly review the case before responding.
4.7 The doctor acknowledges that any reports or summaries generated by the AI systems within the application are for guidance purposes only and do not constitute a diagnosis or treatment recommendation. The doctor bears full responsibility for reviewing, verifying, disregarding, or accepting any AI output, which does not replace their independent professional judgment. The use of this tool is the physician's full responsibility in accordance with Article (5) of the Medical Liability Law.
5.7 Doctors must respond promptly to patient requests for consultations and follow-up appointments (audio health complaints). Physicians may ask patients for additional information about their condition, as well as request imaging of affected areas and/or order X-rays and laboratory tests to provide appropriate medical advice.
6.7 Doctors must respond quickly and comprehensively to patient consultation/follow-up requests and questions.
7.7 Communication with patients must always be clear and professional.
8.7 Once a doctor has marked a case as "available" through the application, they must respond to any incoming consultation within a maximum of 7 minutes.
9.7 If a follow-up request is received and the doctor is "unavailable," the follow-up request must be answered within a maximum of 3 days.
8. Fees and Payments:
1.8 Fees are collected through the payment methods available in the application, and the dues are transferred to the doctor’s account based on the following financial values within Egypt: 120 pounds for the specialist and 240 pounds for the consultant for each consultation or follow-up from users (patients) on a one-time payment system. Specific discounts are applied to the monthly subscription system for users. The consultation is conducted through a conversation via the exchange of voice messages between the doctor and the patient. After providing the consultation, the doctor himself closes the case or adds it as a follow-up according to his assessment of the medical condition.
2.8 Doctors must adhere to the established payment procedures and refrain from attempting to circumvent the application's financial system.
3.8 Payments, in full or in part, will be transferred monthly on the 5th of each month upon the physician's request to withdraw earnings through the application.
9. Reviews and Complaints:
9.1 Patients can rate doctors' services, and ratings will be displayed transparently on the App.
9.2 Doctors can submit complaints or suggestions for service improvement through designated support channels.
9.3 DoctorVoice reserves the right to review ratings and complaints and take appropriate action.
9.4 Doctor performance will be evaluated based on response time, response rate, and patient reviews.
10- Account Suspension and Termination
10.1 DoctorVoice reserves the right to suspend or terminate a doctor's account in the event of a violation of the usage policies or based on patient complaints.
10.2 A doctor may terminate their account upon prior notice to the application, provided that all outstanding dues are settled.
10.3 In case of suspension or termination, the doctor will be notified of the reasons and actions taken.
10.4 DoctorVoice may consider the following as violations of its usage policies and grounds for terminating the cooperation agreement with doctors or temporarily suspending the account:
• Providing inaccurate or misleading medical information: If a doctor provides incorrect or misleading medical information to patients, leading to misguidance or negatively impacting their medical decisions.
• Misuse of patient data: If a doctor misuses patient data, such as unauthorized access to personal information or using it in unlawful or unethical ways.
• Ignoring or mishandling patients: If a doctor repeatedly ignores patient inquiries or behaves unprofessionally or uncooperatively with patients.
• Violation of privacy and security: If a doctor fails to comply with data protection and patient privacy policies, such as not properly securing medical information or exposing it to risk.
• Unethical or inappropriate behavior: If a doctor acts unprofessionally or unethically with patients or members of the application team.
• Sharing account access with others, as only one individual is permitted to use the account.
• Persistently communicating outside the application without necessity.
• Impersonating another user on the platform.
• Uploading a profile picture that is not the doctor's own photo, including using images of public figures or the doctor’s clinic logo.
• Creating multiple accounts and using them for any reason.
• Arranging for fake or fraudulent reviews.
• Failure to comply with the internal guidelines or policies of the application, which are designed to provide a safe and effective environment for both patients and doctors.
11- Legal Responsibility
11.1 Doctors are obligated to comply with all applicable laws and regulations in Egypt while using the application.
11.2 Doctors are legally responsible for any consultations or information they provide to patients through the application and are obligated to refrain from providing misleading or inaccurate information.
11.3 Doctors must refrain from any unethical or unprofessional conduct that may negatively affect the reputation of the profession or the application.
11.4 Doctors must accurately assess cases and provide appropriate medical guidance based on the presented medical condition, bearing in mind that remote consultations may require in-person follow-up in most cases.
11.5 Doctors must deal responsibly with any medical error that may occur during consultations provided through the application.
11.6 Potential medical errors must be reported to the competent authorities, and appropriate corrective measures must be taken.
11.7 The doctor bears full responsibility for the interpretation of X-rays, laboratory tests, and medical reports.
11.8 The doctor bears full responsibility for prescriptions, their incorrect use, and any adverse effects. 9.11 The physician is responsible for compensating the patient for any losses, costs, fees, or expenses arising from the provision of incorrect medical information.
11.9 If the doctor deems the condition a medical emergency, they must immediately advise the patient to contact the Egyptian Ambulance Service at 123 or go to the nearest hospital.
11.11 The doctor is obligated not to send any treatment plan or digital prescription without first informing the patient and explaining the nature of their illness, its severity, and the potential medical complications that may result from the treatment. The doctor must also obtain the patient's consent before implementing the plan if the patient is of sound mind and legal capacity, or the consent of their guardian, custodian, or legal representative if they are legally incapacitated or partially incapacitated, or a relative up to the second degree (informed consent).
12.11 Doctor Voice Company has the right to seek recourse against the doctor for the full value of any actions, claims, losses, damages, liabilities, or expenses, including legal fees, that the company is obligated to pay as a result of the physician's use of the application's services or arising from the provision of incorrect medical information.
12- Compliance with Professional Ethics
12.1 Doctors must adhere to the highest standards of professional ethics while providing medical consultations.
12.2 Doctors are prohibited from publishing or providing any misleading or inaccurate information to patients.
12.3 Doctors must interact with patients with honesty and respect.
13- Policy Amendments
13.1 The application reserves the right to modify the terms of use from time to time. Doctors will be notified of any changes via email, in-app notifications, or SMS to the registered phone number.
13.2 Continued use of the services by the doctor after amendments implies their acceptance of the updated policies.
14- Governing Law
These terms are governed solely by the laws of the Arab Republic of Egypt and shall be interpreted accordingly. In the event of a dispute, an amicable resolution should be sought first. If no agreement is reached, the dispute shall be referred to the competent Egyptian courts.
15- Contact Information
If you have any questions or concerns regarding these terms or wish to report a violation, please contact us using the details below:
Email: doctor@doctorvoice.net
Phone: +201555191990
Privacy Policy
Last update: 20/12/2025
1. Introduction
Welcome to DoctorVoice. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our mobile applications. DoctorVoice Technology is committed to protecting the privacy of its users. By using our services, you consent to the collection and use of information in accordance with this policy. This policy applies to both our website and mobile applications.
2. Information We Collect
2.1 Device Information
When you access DoctorVoice, we automatically collect certain information about your device, such as:
• Browser type and version
• IP address
• Time zone
• Cookies installed on your device
• Interaction data with the website or app
We also collect data about individual web pages or doctors you view, the websites or search terms that referred you to DoctorVoice, and how you interact with our platform.
2.2 Personal Information
When you register on DoctorVoice, we collect the following personal data:
• Name
• Email address
• Mailing address
• Phone number
• Date of birth
• Gender
This data is used for account setup, communication, and personalized services.
2.3 Professional Information
To facilitate consultations and treatments, we collect professional data, including:
• Medical specialty and certifications
• Professional license number
• Copy of national ID
2.4 Payment Information for Doctors
Doctor payment information is securely processed through third-party payment processors.
3. How We Use Your Data
3.1 Service Provision
We use your personal and professional information to:
• Create user accounts and maintain professional records for doctors
• Facilitate consultations and medical follow-ups between doctors and patients
• Process payments for medical consultation services
• Provide customer support for doctors
3.2 Security and Fraud Prevention
We use certain data, such as IP addresses, to detect potential risks and prevent fraud. We also use analytics to improve the performance of DoctorVoice.
3.3 General Analysis and Research
Anonymized data may be used in research, statistical analyses, and studies to enhance healthcare services. No identifying information will be included in any reports or studies.
3.4 Marketing and Communication
With your consent, we may send you emails or text messages regarding features, promotions, or new services of interest. You can unsubscribe anytime via your account settings or by following the instructions in our emails or texts.
4. Protecting Your Information
4.1 Security Measures
We apply international security standards to protect your data. Regular vulnerability checks, web application firewalls, and SSL (Secure Sockets Layer) encryption are used for sensitive data.
4.2 Data Storage
Only authorized employees with specific roles can access personal and professional data, which is further encrypted to ensure maximum security in case of a data breach.
4.3 Third-Party Services
We work with trusted third-party services for data storage, payment processing, and service provision. These parties are contractually obligated to maintain the confidentiality and security of your data.
5. Data Retention
5.1 Retention Period
The criteria for determining the retention period of personal data include relevant legal retention periods. We retain your personal and professional data as long as necessary to provide our services and comply with legal obligations.
5.2 User Control
You can view, update, or request the deletion of your personal data anytime through your account settings. Upon account deletion, personal and professional data will be erased unless legal requirements mandate retention.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small files placed on your device to recognize your browser and track interactions with our website or mobile applications.
6.2 How We Use Cookies
We use cookies to:
• Enhance user experience
• Track site usage and analyze traffic
• Display personalized offers based on previous visits
6.3 User Control
You can manage cookies via your browser settings. Disabling cookies may affect some functionalities of our platform and applications.
7. No Disclosure to Third Parties
We do not sell or trade your personal information. We may share data with trusted third parties that assist in operating our services, but only under strict confidentiality agreements. We may also disclose data to comply with legal obligations or to protect user rights and safety.
8. Third-Party Links
Our website may include links to third-party sites with independent privacy policies. DoctorVoice Technology is not responsible for the privacy practices of these sites, and we encourage users to review their privacy policies.
9. Your Rights
9.1 Data Access and Portability
You have the right to request access to the personal data we hold about you and receive a structured, commonly used, and machine-readable copy.
9.2 Data Correction
You may request updates or corrections to inaccurate or incomplete personal data.
9.3 Right to Erasure
You may request the deletion of your personal data without undue delay. We will comply unless legal obligations require us to retain the data.
9.4 Right to Object
You can object to data processing, and we will cease processing unless we have compelling legitimate grounds or need to continue for legal claims.
9.5 Right to Withdraw Consent
You can withdraw consent to data collection at any time, but this may limit your ability to use certain platform features.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website or applications, and continued use of our services constitutes acceptance of the updated policy.
11. Children
11.1 We do not collect personal information from children under 18. If you are a parent or guardian and believe a child has provided us with personal data, please contact us.
11.2 We will delete any collected child data without parental consent as soon as possible.
12. Data Transparency
We are committed to transparency regarding data usage. You can review your personal data and how it is used by accessing your account settings.
13. User Rights in Case of a Data Breach
In the event of a data breach, we will notify you by email, through a notification on our apps, or by text message to your mobile phone registered with us within 72 hours of discovering the breach, in accordance with applicable laws.
14. Data Retention Policy
If you no longer use our services, we will delete your personal data in accordance with appropriate legal retention periods and business needs.
15. Complaints
If you have any complaints about how your data is processed, you can file a complaint via email: doctor@doctorvoice.net
16. Governing Law
These terms are governed solely by the laws of the Arab Republic of Egypt. Any disputes must first be resolved amicably; if no agreement is reached, they will be referred to the competent Egyptian courts.
17. Policy Updates
We encourage you to review this Privacy Policy regularly to stay informed of any changes.
18. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: doctor@doctorvoice.net
Phone: 0233365113 - +201555191990
Address: 45 Mohamed El-Ghazaly Street, Dokki, Giza, Egypt
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